POLICIES

Salon Etiquette

As a courtesy to all our clients, we operate a strict appointment schedule to ensure every guest receives the highest standard of service. We kindly ask that you arrive on time for your appointment.

Clients arriving more than 15 minutes late may not be accommodated, and the appointment may need to be rescheduled. In cases where a late arrival can still be seen, the treatment will finish at the originally scheduled time to avoid inconvenience to other guests, and the full treatment fee may still apply.

Quiet & Personal belongings

To make the most out of your time with us and in respect of other guests, please ensure mobile phones are on silent.

Please take care of your valuables, as we cannot take liability for their loss.

Children & guests

In accordance with strict Health & Safety regulations and insurance requirements, children are not permitted on the premises at Cherish Beauty. This policy ensures the safety of all visitors and allows our therapists to maintain the highest level of care and concentration during treatments.

Clients aged 13 and over are welcome to receive certain treatments, provided they have parent or guardian consent and are booked for an appointment

We advise you not to bring guests to your appointment where possible.

Our treatment rooms do not have any extra seating so anyone you bring with you will have to wait in reception.

Gift vouchers terms & conditions

Our gift vouchers are valid for 12 months from date of purchase.

Please have your gift voucher with you on arrival of your appointment so that we can proceed with your treatment

Gift vouchers not present at check out will NOT be redeemed on that appointment.

Patch testing

For your health and safety, and in accordance with salon policy, patch testing is required for all applicable treatments.

Standard Treatments: A patch test must be carried out at least 24 hours prior to your appointment.
Tattoo Pigment & Numbing Cream: Due to the nature of these products, patch testing is required a minimum of 48 hours prior to treatment.
Additional Treatments: In certain circumstances—such as sensitive skin or the use of specific medications—patch testing may also be necessary for treatments including waxing and gel nails.

If you are unable to attend a patch test in advance, a disclaimer form will be provided for you to sign on the day of your treatment. Please note that if you choose to proceed without a patch test, Cherish Beauty cannot accept liability for any adverse reactions.

Tattooing & Laser policy

Please note that by proceeding with a semi-permanent makeup or laser removal treatment, and after carefully reading and signing your consultation and policy forms, you acknowledge and accept full responsibility for the treatment and its outcomes. While every effort is made to ensure your comfort, some degree of discomfort may be experienced during the procedure, and variations in the healing process and final results can occur.

Individual skin types respond differently to treatment. Factors such as skin type, lifestyle, medical conditions, and adherence to aftercare can influence pigment retention or fading, and in some cases, the skin may not retain pigment as expected.

As part of our treatment plan for semi-permanent tattooing, a second (perfecting) session is included to refine and enhance the results. Should a third session be required for minor touch-ups after the full procedure has been completed, this can be arranged at a nominal fee of £20.00.

While comprehensive aftercare advice is provided, Cherish Beauty cannot accept responsibility for the healing process or the final outcome where aftercare instructions are not followed or where individual skin responses vary.

Cancellations & Refunds

Appointment Cancellations

As a courtesy to our clients and therapists, we kindly request a minimum of 24 hours’ notice if you wish to cancel or reschedule your appointment. This allows us the opportunity to offer the time to another client.

Less than 24 hours’ notice: A charge of 50% of the treatment cost will be applied if the appointment slot cannot be rebooked.
Same-day cancellations or no-shows: These will incur a 100% charge of the treatment cost, as it is unlikely that the appointment can be filled at such short notice.

Appointments and therapist time are highly valued within our industry, and this policy ensures fairness to both our clients and team.

Appointment Reminders

To help you manage your bookings, we provide a 48-hour reminder via text message, email, or phone call. We also operate a 24-hour answering service, allowing you to leave a message should you need to contact us outside of salon hours.

Deposits

Any appointments that require therapist time of two hours and over or £50.00 Plus will require deposits being made on the day of booking, Deposit amount will vary depending on the pricing of the treatment, normally 25% of the full price for standard treatment and set fee of £50 for all Aesthetics Tattooing & Laser procedures.

All Deposits will be deducted from the total amount on the day of your treatment.

If you fail to show up for your appointment or do not give us a minimum of 24 hours notice within reason after we have contacted you to confirm, deposits will be lost.

No smoking or pets policy

There will be no smoking or pets allowed in the salon at all times

We will treat all your personal information as confidential. We will keep it on a secure server and we fully comply with all applicable UK data protection and consumer legislation.